This Privacy Policy explains what personal information pak23 collects from Pakistani players, how it is used, how it is protected, and what rights you have over your own data. Please read it carefully alongside our Terms and Conditions.
A plain summary before you read the full policy below
All data transmitted between your device and pak23 is protected by SSL encryption. Sensitive account information is stored using industry-standard security protocols. Your payment details are never stored on pak23 servers in plain form.
pak23 does not sell, rent, or trade your personal information to third-party companies for their own marketing purposes. Your data is used to run your account, process payments and improve the platform — nothing more.
JazzCash, Easypaisa, Raast and bank transfer data is processed through encrypted, compliant payment gateways. Card transactions use a PCI-compliant processor. pak23 does not store full card numbers or account credentials on its own systems.
Registered pak23 account holders can request access to their personal data, ask for corrections, or request deletion of their account and associated data at any time by contacting support. Requests are processed promptly and confirmed by email.
pak23 uses anonymised usage data to understand how the platform is used, which game categories are popular, and where technical issues arise. This data does not identify you personally and is used only to improve your experience.
Promotional emails and notifications from pak23 are optional. You can opt out of marketing communications from your account settings at any time. Transactional messages about your deposits, withdrawals and account status cannot be opted out of while your account is active.
This Privacy Policy applies to all users of the pak23 platform, including the website and mobile app. By registering an account or using our services, you agree to the data practices described here.
pak23 is an online gaming platform operated at pak23.app. The platform provides sports betting (including cricket, PSL, T20 internationals, football and esports), live casino, fish games, slots and other gaming entertainment services for adult users in Pakistan.
For the purposes of this Privacy Policy, "pak23", "we", "us" and "our" all refer to the platform and its operating entity. "You" and "your" refer to any registered account holder or visitor to the pak23 platform.
Questions about this policy or your personal data can be directed to our support team at [email protected].
pak23 collects information that is necessary to operate your account, process transactions, verify your identity, and provide a safe platform experience. The categories of data we collect are described below.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC details for verification | Age verification, KYC compliance, account security |
| Contact Data | Email address, mobile number | Account communications, transaction alerts, support |
| Financial Data | JazzCash / Easypaisa / Raast account references, bank account name | Processing PKR deposits and withdrawals |
| Transaction Data | Deposit history, withdrawal history, betting records, game results | Account management, dispute resolution, responsible gaming monitoring |
| Technical Data | IP address, device type, browser, operating system, session duration | Security, fraud prevention, platform performance |
| Usage Data | Pages visited, games played, features used, click patterns | Product improvement, personalisation |
| Communications Data | Live chat transcripts, support emails, feedback | Support resolution, quality assurance, dispute records |
When you register a pak23 account, you provide your name, email address, date of birth and contact details. When you deposit or withdraw, you provide payment reference information. When you contact support, the content of that communication is recorded.
When you use the pak23 website or app, certain technical data is collected automatically — including your IP address, device identifiers, browser type and session information. This data is used for security monitoring, fraud prevention and platform performance analysis.
pak23 uses the personal data it collects only for the purposes described in this policy. The primary uses are:
pak23 does not use your personal data to make fully automated decisions that affect your rights as a user. If a decision is made about your account based on data analysis — for example, a fraud flag or responsible gaming intervention — a human review is part of the process.
All financial transactions on pak23 are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, payment reference data is collected to process and verify the transaction.
When you deposit via JazzCash or Easypaisa, the transaction is processed through our payment gateway partners. pak23 receives a transaction reference and confirmation but does not store your full JazzCash or Easypaisa account credentials.
For bank transfers, the account name and reference are retained for reconciliation and anti-money laundering compliance. Card transactions use a PCI-compliant third-party processor. pak23 does not store full card numbers on its own systems at any point.
pak23 will never ask you to share full card numbers, CVV codes or online banking passwords via email, live chat or phone. If you receive such a request claiming to be from pak23, treat it as fraudulent and contact support immediately.
pak23 uses cookies and similar tracking technologies on the website and app to ensure the platform functions correctly and to improve your experience.
These are necessary for the platform to work. They keep you logged in, remember your session preferences and ensure transactions are processed correctly. Disabling essential cookies will prevent the platform from functioning properly.
pak23 uses anonymised analytics to understand how users navigate the platform, which game categories are popular, where errors occur and how long sessions typically last. This data does not identify you personally.
These store settings like your preferred language, game category and notification preferences so the platform remembers your choices between sessions.
You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies may affect some platform features, but will not prevent you from accessing your account or making transactions.
pak23 does not sell, rent or trade your personal data to third parties for marketing purposes. Data may be shared with third parties only in the following limited circumstances:
All third parties who process data on pak23's behalf are required to handle your information in accordance with this Privacy Policy and applicable data protection standards.
pak23 retains personal data for as long as your account is active and for a reasonable period after account closure to meet legal, financial and compliance obligations. The specific retention periods by data type are:
When the retention period for your data expires, it is securely deleted or anonymised so that it can no longer be associated with your account or identity.
pak23 takes the security of your personal data seriously and applies layered technical and organisational measures to protect it.
Despite these measures, no system can be guaranteed completely secure. In the event of a data breach that affects your personal information, pak23 will notify affected users as soon as reasonably practicable.
You can help protect your account by using a strong, unique password, not sharing your login credentials, and logging out of pak23 when using a shared or public device.
As a pak23 account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact support at [email protected] with your account details and a clear description of your request.
Requests will be acknowledged within 5 business days and resolved within 30 days. If a request cannot be fulfilled — for example, where data must be retained for legal reasons — pak23 will explain why.
pak23 is strictly an adult platform for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If it is discovered that a minor has registered an account, it will be closed immediately and all personal data deleted as soon as technically possible, with deposits returned where applicable.
If you believe that a minor has accessed pak23 using your details or created their own account, please contact support immediately so the account can be investigated and closed without delay.
pak23 may send marketing communications about promotions, new game releases, VIP programme benefits, cricket betting offers during PSL season and other platform news. These communications are only sent where you have opted in to receive them.
You can unsubscribe from marketing emails at any time by:
Opting out of marketing communications does not affect transactional messages about your deposits, withdrawals, account status or support responses. Those will continue for as long as your account is active.
pak23 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new services added, or changes in applicable standards. The "Last Updated" date at the top of this page reflects when the policy was most recently revised.
Where changes are significant, registered account holders will be notified by email or through an in-platform notice before the updated policy takes effect. Continued use of pak23 after a policy update constitutes acceptance of the revised policy.
If you disagree with any material change, you should stop using the platform and contact support to close your account and request deletion of your data where applicable.
For any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact the pak23 support team:
Support is available 24 hours a day, 7 days a week via live chat on the platform and by email. Data access and deletion requests are handled by a dedicated team and acknowledged within 5 business days.
For general platform questions, visiting the FAQ page is often the quickest way to find an answer without waiting for a support response.